Website information · 3 November 2026
Cancellations and refunds
No checkout is operated here. These provisions explain enquiries and later separately accepted work.
1. The website itself has no checkout
There is no purchase of a repeat, textile, print or licence on these pages. Browsing the collection studies is free, and the enquiry preview collects no payment credential. Preparing or abandoning a pattern outline cannot generate an invoice, reserve a roll of fabric or begin a subscription. Consequently there is no website checkout payment to reverse. If an email is actually received it may still be only an exploratory conversation; a paid artwork assignment or supplier order must be accepted separately.
2. Before accepting paid work
For commissioned pattern work, settle cancellation and payment stages alongside the creative scope. Consider the motif development, repeat construction, colourway exploration and any proofing responsibility actually requested. Specify whether third-party sampling is involved and when approval is needed before a commitment. The portfolio does not set a standard non-refundable deposit or invent a universal refund percentage. A real agreement must preserve applicable mandatory rights and describe how withdrawal or rescheduling affects the work that has genuinely been authorised.
3. Changing or cancelling an accepted request
If you want to cancel work that has actually been accepted, communicate promptly and identify the agreement and the work affected. Ask for confirmation of what has been received and what can still be stopped. Opening an email application or deleting a draft is not a cancellation received by the other party. Depending on the agreement and applicable law, work already completed, specifically authorised expenses or irreversible third-party commitments may need separate consideration. Their existence and amount must be established from the actual record.
4. Concerns about the delivered scope
When a delivered pattern appears inconsistent with the accepted brief, explain the difference in concrete terms: repeat dimensions, motif content, colourway, file type or licensed use. A production concern may also require the supplier’s specification and proof to understand it. A request for a new creative direction is different from a failure to supply an agreed file. Appropriate correction or reimbursement depends on the accepted scope, the facts and applicable law. The website promises neither guaranteed retail success nor unlimited redesign until every later preference is met.
5. Third-party orders and commitments
Sampling, printing, fabric supply and manufacture can involve separately authorised third-party costs. The concept artwork shown here creates no supplier order or sample booking. The initial website form does not authorise any such order. Ask which costs are included, which require your approval and who is the contracting party before committing funds. A cancellation request to this publisher does not automatically cancel a separate agreement with another provider. Likewise, a third party’s policy cannot by itself decide what is owed under a different agreement. Establish the actual payments and contractual roles when considering reimbursement.
6. How to raise a refund request
A refund enquiry about an actual artwork agreement can be addressed to [email protected]. Identify the work and any relevant payment, explain the concern and say what resolution you seek. There is no need to send a card number, banking login or confidential manufacturing file in the initial message. This static site cannot approve a refund or verify an incoming payment. Any agreed reimbursement needs a confirmed recipient and appropriate payment record, while an unsent mail draft is not evidence that the request was received.
7. Statutory rights and updates
Applicable mandatory rights may govern cancellation periods, defective services, refunds or other remedies and take precedence where required. Nothing here requires someone to waive rights that cannot be waived or accept an invented universal no-refund rule. This page describes the website and enquiry process as of 3 November 2026. A future paid product, subscription or ordering feature would need conditions that describe that feature before use. For an existing engagement, review the terms actually accepted and the law applicable to that transaction.